Will my timber furniture look the same as the display items ?
Timber is a natural product which contains a wide variation in colour and grain.
Natural Blackwood timber with no toning may be light, dark or have high contrast grain on the selected furniture.
Natural Stringybark timber may also be light, dark or have high contrast on the selected furniture. Characteristically it has sap lines, knots and unique dark pinholes, which may vary in amount and visual strength.
Natural Jarrah timber can vary in colour from pink to dark red and will quite often become darker with time.
Natural Tasmanian Oak can vary in colour from pinkish tones to a very clear white timber. Again, this colour may become more golden and possibly darker depending on the degree of sunlight in your room.
You will appreciate that we are unable to accept the return of timber furniture items due to colour variation.
We will endeavour to provide timber products as closely matched to your request as possible however, no guarantee is given for an exact match. Timber is a natural product and contains a wide variation in colour and grain. We trust you will enjoy these variables and characteristics in your furniture for many years to come.
How do I care for my Timber Furniture ?
The best advice is to dust the furniture regularly with a clean, slightly damp cloth and always in the direction of the timber grain. Do not polish with any silicone based waxes or oils. Timber should then be dried with a clean soft cloth such as a microfibre.
A very light Bees Wax can be used or a product such as O’Cedar oil may be used in small quantities.
Where do you deliver and is there a cost for delivery ?
There is a small charge for ACT / Queanbeyan / Jerrabomberra deliveries. If you live outside of this area, we will help by providing you first with a quote and then if necessary, by making the arrangements for you.
If you require Interstate delivery we will assist you to locate a suitable Freight company however you will ultimately need to make arrangements which will best suit your situation.
Do I have to assemble my furniture ?
No, our furniture is produced in Tasmania and you will not require a tool kit to enjoy it.
We will assemble all items once delivered to you.
How long will my furniture take to be delivered ?
We will give you an indication at the time of ordering on how long the current manufacturing time is. Most timber furniture orders are completed within a 10 – 12 week time-frame. Sofas, chairs and other upholstered furniture are generally completed within a 6 – 8 week timeframe.
Where possible we endeavour to keep you regularly informed as to the progress of your purchase.
From time to time delay’s can be experienced in the delivery of your furniture. This is often due to circumstances beyond our control. Should this occur we will keep you informed of the reason for the delay and a revised estimated delivery date.
We will contact you once the goods have arrived, to arrange a time suitable for your furniture to be delivered.